#Kip 3100 troubleshooting update#

We had our tech guy come out and update us to the This is the only place I've seen that has produced answers to the other issues we have, so please.Someone HELP! I have a feeling that if you cant help me, you'll see a KIP 3000 for sale on the internet somewhere. Well, guess what.virus scan is complete and the problem still persists. He said all we need to do is to run a virus scan on our computers and all would be well. We have put many calls into out tech support guy, but he refuses to come out and look at it. We can still create the file with AutoCad (we run AutoCAD 06LT, 06, and 07) but when we submit them to Request, they disappear almost instantly. Once the older Request was installed, we were no longer able to use plot files with the request. We called him back out and asked him to roll back to the older software. After that was installed we started to get the black sheets again. We had our tech guy come out and update us to the newest version of the KIP Request software. I read that others are having the same problems, yet no solution. When we use the publish command, sending multiple sets of multiple pages, the Kip prints out the sheets in no specific order. Our big issues now seem to deal with the software more than the machine itself. We were forced to make our own stacking table because the KIP couldnt seem to handle even 10 sheets without jamming up and shooting the paper out all over behind the machine. Now that problem has been fixed, more have arisen. The tech support guy came out no fewer than 10 times to resolve the issue. We had a problem with the machine printing out solid black sheets every time we submitted a job with over 4 sheets. We have the Kip 3000 system running on our network, and its been nothing but problems ever since we got it.